Contact & consultation

Arranging an assessment

Outpatient appointments are booked through the hospital on the numbers below; international patients can ask for Michael Yu. Bring photographs of your face from one and three years ago if you have them, because they show how your face has actually changed and are more useful than any description. If you need help with mobility, hearing or an interpreter, say so when you book so the appointment can be arranged around it.

What to bring

Bring the full list of medicines you take, including anything bought without a prescription and anything you take only occasionally, because blood thinners and supplements are part of the assessment. Bring your most recent blood pressure and blood sugar readings if you monitor them at home, and any letters from an eye specialist or from the clinician managing a long-term condition. Bring a relative or friend if you would like a second set of ears, and ask them to take notes if you would rather not.

What a good assessment includes

Whether anything you have mentioned is a functional problem that should be assessed on medical grounds, what your medicines and readings mean for the options on the table, what your skin has done after previous operations, and a clear statement of what each proposed step would change and what it would not. You should leave able to say what the plan is for, how long the recovery usually is in days rather than in adjectives, and what it costs you in time.

Before you commit

No decision needs to be made at the first appointment, and no course of sessions should be sold before an assessment is complete. Take the plan away, read it against the guides on this site, and come back with questions. A discount that expires, or pressure to start treatment today, is information about the clinic rather than about your face. Leaving with no plan is a complete outcome, and you are welcome to come back and revisit it.